Refund and Returns Policy

Return & Claims Policy

We are committed to providing high-quality nutraceutical ingredients. To ensure clarity and fairness, please review our return and claims policy:

• Damages in Transit: Any damage must be reported within 2 business days of receipt. Please provide photos and supporting documents.
• Quality Concerns: Claims related to product quality must be submitted within 7 days of delivery, along with batch details and evidence.
• Other Claims/Returns: Any other claims must be made within 5 days of delivery.
• Authorization Required: Returns will not be accepted without prior written approval from our team.
• Condition of Returns: Products must be in their original, sealed, and unaltered packaging. Opened or used products are not eligible for return.
• Non-Returnable Items:
  • Chemicals, oils, and perishable items
  • Expired products
  • Special order or custom formulations
• Final Sale: All special/custom orders are non-refundable and non-returnable.

We reserve the right to assess claims on a case-by-case basis to ensure fairness and compliance with industry standards.